Video
Understanding the Net Promoter System®
A systematic approach to fostering customer loyalty and employee performance can propel companies into the ranks of top performers.
- July 22, 2019
Long customer-experience surveys put a burden on customers and make it difficult for employees to interpret results. With two simple questions, the Net Promoter System provides an easy way for customers to give feedback and for leaders to share that feedback with everyone who needs to hear it.
Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.